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1. What is an E-Store?
1. What is an E-Store?
An E-Store is similar to a traditional store but instead of having a “bricks and mortar” storefront, your location is on the internet and is accessible from anywhere in the world.
2. What is a Domain Name?
2. What is a Domain Name?
Just like any store, your E-Store has to have an address for your customers to find you. If you chose to register your own Domain Name, we can help you do that at no extra charge. Your e-store’s address will be www.yourdomainname.com. Once registered in your name, nobody else can use that name.
3. How will Internet Shoppers find my store?
3. How will Internet Shoppers find my store?
You must have plans to market your site if you plan on generating online sales! Search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business.
4. What software do I need to set up an online store?
4. What software do I need to set up an online IT store?
With INTSHOPP Ecommerce plans, all you need to set up your online store is the browser you are using to view this page. If you know how to point and click, you're ready to start..
5. How long will it take for my IT store to go online?
5. How long will it take for my IT store to go online?
Once you place your order online with a credit card, you can start building your store within 24 to 72 hours. This is the time needed to activate your domain name (if it is new) and to spread information around the world about the physical location of your site on the Internet. If you have a new domain name, this process takes 24 to 48 hours; if you are transferring your domain from another hosting provider, it takes 48 to 72 hours.
6. How can I assure my customers that their transactions are secure?
6. How can I assure my customers that their transactions are secure?
Obviously, if your customers will be submitting their credit card information to you online they will want to know that this information is safe. If they are not comfortable with the security your site offers, they will probably not buy products from you. The best way to alleviate your customers’ concerns is to secure your site using SSL (Secure Sockets Layer). When a site is secured with SSL—the standard form of encryption currently used on the Web—visitors will see a special symbol in their browser window that indicates the site is secure. Visitors can also tell that a page is secured by looking at the URL. A secure page’s URL begins with the letters “HTTPS” instead of the standard “HTTP.”
7. What is an SSL Certificate? How do I get one?
7. What is an SSL Certificate? How do I get one?
An SSL Certificate, or a digital certificate, is an electronic document that contains the information necessary to establish a secure SSL connection. When used in credit card transactions, the Web site collecting the credit card information and the site to which the information is being transmitted must both have an SSL Certificate. INTSHOPP can provide both the secure server and secure server certificate needed to support SSL. Shared SSL certificates are free with the any Plan.
8. How am I notified of new orders?
8. How am I notified of new orders?
For every order, the INTSHOPP system sends a "new order" notification e-mail. From there, you may log into your site and print order invoices. Orders and customer information is data based in your Control Panel so you can search for past orders.
9. Do you offer technical support?
7. Do you offer technical support?
We give full and free technical support through our online support system.
10. As my business grows, can I upgrade my package in the future?
10. As my business grows, can I upgrade my package in the future?
Yes! INTSHOPP IT E-commerce Software comes with free lifetime upgrades. New versions are frequently released and your store is seamlessly upgraded.
11. Can I see what people are searching for in the store?
11. Can I see what people are searching for in the store?
Yes! The “Searched Terms Report” lists all the words used in searches, ordered by the most searched terms. This can help you customize your inventory and product descriptions for even better search results in the future, leading to more sales!
12. Is there a limit to the number of exclusive products I can sell with INTSHOPP?
12. Is there a limit to the number of exclusive products I can sell with INTSHOPP?
No. There is absolutely no limit to your store size. INTSHOPP IT ecommerce software is built on Microsoft® SQL Server Database and is fully capable of handling high traffic sites as well as accommodating hundreds or thousands of products.
13. Can you tell me about your web hosting data centers?
13. Can you tell me about your web hosting data centers?
You’ll sleep well at night knowing that your storefront is hosted in a state–of–the–art, fault–tolerant Internet data center (IDC). All aspects of the rock–solid, IDC, ecommerce web hosting solution–included with Intshopp–are high–performance, reliable, redundant, and secure. Features include co-located servers, redundant OC3 connections, burst able bandwidth (to 100mpbs), availability monitoring, and 99.9% uptime–to ensure your storefront will be ready to handle serious spikes in web traffic even during the busiest times of year.
14. Are web hosting and email included in the fee?
14. Are web hosting and email included in the fee?
Yes, web hosting and email are included in all of our plans.
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